Frequently Asked Questions
What is PromSecure?
PromSecure is a crypto recovery and blockchain investigation platform dedicated to helping individuals and organizations trace lost, stolen, or misappropriated digital assets. We combine blockchain forensics, investigative research, and compliance-friendly methods to support recovery efforts and legal action when possible.
What types of crypto losses does PromSecure help with?
We assist with cases involving:
- Crypto scams and fraud
- Phishing attacks
- Hacked wallets or exchanges
- Wrong wallet transfers
- Investment scams
- Rug pulls and fake platforms
Can PromSecure recover stolen cryptocurrency?
PromSecure significantly increases recovery chances by tracing transactions, identifying wallet clusters, linking funds to exchanges or services, and providing actionable intelligence that may enable fund freezing or restitution.
Which cryptocurrencies do you support?
We support Bitcoin (BTC), Ethereum (ETH), stablecoins such as USDT and USDC, Binance Smart Chain assets, and most ERC-20 and BEP-20 tokens. Support for additional blockchains may be available upon request.
How does the crypto recovery process work?
The process typically includes:
- Case assessment
- Blockchain transaction tracing
- Wallet and exchange analysis
- Evidence documentation
- Recovery strategy or legal referral
Is PromSecure a hacking or wallet access service?
No. PromSecure does not hack wallets, bypass security systems, or retrieve private keys. All services are performed using lawful blockchain analysis tools and investigative techniques that respect legal and ethical boundaries.
How long does a recovery investigation take?
The timeline varies depending on transaction complexity, blockchain activity, and third-party involvement. Simple cases may take a few days, while complex cross-chain or laundering cases may require several weeks of analysis.
What information do I need to open a case?
Typically, we ask for:
- Transaction IDs (TXID)
- Wallet addresses involved
- Screenshots or records of the incident
- Communication with scammers (if available)
Do you collaborate with law enforcement or legal teams?
Yes. We produce professional forensic reports that can be shared with law enforcement agencies, legal representatives, exchanges, and regulatory bodies to support official recovery or prosecution efforts.
Is my personal and financial data secure?
Yes. PromSecure implements strict data protection measures, encryption, and confidentiality protocols. Client information is handled securely and is never shared without explicit consent or legal requirement.
What are your service fees?
Fees depend on the complexity and scope of the investigation. After the initial assessment, we provide transparent pricing with clear deliverables. There are no hidden fees.
Do you offer a free consultation?
Yes. We offer an initial consultation to review your case, explain the recovery options, and determine whether further investigation is viable before any commitment.
Can you help if crypto was sent to the wrong address?
In some cases, yes. If the receiving address belongs to an exchange or identifiable service, there may be a possibility to initiate recovery through official channels. Private wallet transfers are assessed case by case.
What if the incident happened months or years ago?
Blockchain records are permanent, so time does not erase transaction history. Even older cases can often be traced, though recovery options may vary depending on fund movement and current wallet status.
Do you work with businesses and institutions?
Yes. PromSecure supports individuals, companies, exchanges, investment firms, and legal professionals with blockchain forensic analysis, asset tracing, and compliance reporting.
What makes PromSecure different from other crypto recovery services?
PromSecure focuses on transparency, ethical practices, advanced blockchain analytics, and realistic expectations. We do not make false promises or use illegal methods, and our reports are structured for legal and regulatory use.
Is PromSecure available internationally?
Yes. PromSecure serves clients worldwide and handles cross-border cases involving international exchanges and blockchain networks.
What should I do immediately after a crypto scam or theft?
- Stop further transactions
- Preserve all evidence
- Do not engage further with scammers
- Contact PromSecure as soon as possible
Can PromSecure help freeze funds on exchanges?
If stolen funds are traced to a centralized exchange, PromSecure can prepare detailed reports to assist with contacting the exchange and requesting fund freezing, subject to the exchange’s policies and legal requirements.
Will my case remain confidential?
Yes. All cases are handled with strict confidentiality. Your identity, transaction details, and investigation results remain private unless you choose to share them with authorities or legal counsel.
Can PromSecure help identify scammers?
In many cases, we can link wallet addresses to known scam clusters, platforms, or exchange accounts. While full identification depends on external factors, our findings often support further legal investigation.
Does PromSecure provide prevention advice?
Yes. In addition to recovery services, we offer guidance on securing wallets, avoiding common scams, and improving crypto safety practices to prevent future losses.
How do I get started with PromSecure?
You can get started by submitting your case through our website contact form. Our team will review your information and guide you through the next steps.
Get Started Today!
Begin your crypto recovery today. Speak with our specialists at no cost and let us guide you through the asset recovery process.